Save your customers from the IVR maze. Let them state their intentions in their own words. Take them directly to the solution.
Making customers wait and listen while a pre-recording lists option after option leads to frustration. Frustration results in customers bypassing the menu to talk to a live agent. This results in a costly and uncompelling way to serve customers.
Conversational IVR is the solution for providing fast and effective self-service. The technology uses Natural Language Processing (NLP) to enable human-like interactions with IVR. This means instead of a touch-tone menu, customers state their inquiries in plain language. Without being constrained to fixed menus, customers are given a natural, intuitive experience every time they call.
With Conversational IVR technology, TEB customers are welcomed by the voice response system and successfully routed to the correct menu without the need for live agents.
3%
INCREASE IN IVR COMPLETION RATES
250K
USD ANNUAL SAVINGS
DECREASE IN HANG-UP RATES
“Sestek Conversational IVR removes complicated menus from traditional IVR, guides customer's callers to the right destination faster, and allows them to complete their transactions with ease. Our customers' quick adaptation to this technology is proof of success.”
HEAD OF CONTACT CENTER - TEB
Powered by natural language processing (NLP) and speech recognition (SR) technologies, Conversational IVR can understand customer needs and intents, fostering a natural dialog for improved experience.
When customers interact with smart technologies, processes streamline towards solution without the need of live agent assistance. For contact centers this means a decrease in hang up rates in IVR.
Conversational IVR presents the shortest route to resolution. Without having to listen to the complete IVR menu, customers are directed towards the necessary information fast and easily.
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.
