Teknosa leads the technology retail sector in Türkiye with a diverse range of products, from electronics to home appliances, delivering innovative, customer-focused services. Teknosa enhanced its call center performance by using speech analytics and autom
More than 550 brands in 20 countries are using our AI-powered solutions. Here are some of their stories.
Teknosa leads the technology retail sector in Türkiye with a diverse range of products, from electronics to home appliances, delivering innovative, customer-focused services. Teknosa enhanced its call center performance by using speech analytics and autom
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Hepsiburada implemented SESTEK’s Automated Quality Management to improve agent performance for a customer-centric approach at the call center.
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Using AI-powered conversational technologies by SESTEK, the Directorate of Immigration Management improved caller experience by presenting speech-enabled IVR navigation in 7 different languages.
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As a leading electronics store in the region, Extra improved its customer satisfaction score with speech analytics solution.
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Every month, Yapı Kredi’s contact center receives 30K customer notifications from different channels, including website, mobile app, social media, and physical branches.
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Thanks to SESTEK’s expertise in conversational technologies, VakıfBank customers can interact with this assistant with text and natural speech.
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The banking bot called Selim successfully addresses customer inquiries, manages financial calculations, eliminating the necessity for live agents.
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TEB needed to increase the efficiency of its customer interaction center with more than 500 agents.
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The implementation reduced the time customers spent navigating and significantly increased customer satisfaction.
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Cigna TR needed to monitor all customer interactions, analyze them, and score them for QM (Quality Management) procedures objectively.
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Concentrix is one of the largest business process outsourcing (BPO) companies in the world. The company was looking for solutions to help increase the call quality at its contact center.
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This advanced technology handles more customer queries and provides an improved self-service experience that enhances customer satisfaction.
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Using Conversational AI technology, AXA Turkey developed the AXA Bot, a cutting-edge self-service bot to serve its customers.
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Using Vocal Passphrase, Turk Telekom provided the customers to prove authentication by simply saying a pre-defined phrase.
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Using Vocal Passphrase, Turk Telekom provided the customers to prove authentication by simply saying a pre-defined phrase.
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ING Turkey is the 1st bank to use Conversational AI in collection call process in Turkey. Using Conversational IVR technology, ING Turkey digitizes the customer experience and benefits from automation to reduce agent workload.
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IGA was searching for an intelligent solution to automate customer processes and reduce the workload of customer service employees for simple tasks.
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Using Agent Performance Analytics, ING Turkey monitored and analyzed 100% of all customer conversations and gained valuable insights to improve both customer experience and agent performance.
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Halkbank needed to monitor and evaluate all customer calls to gain insights on how to increase call quality and boost agent performance at its call center.
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