Imagine placing a super agent at every customer channel to handle repetitive tasks so that you can focus on your customers.
Automate customer service tasks and respond to your customers around the clock without increasing operational costs.
Add one extra agent at every customer channel to handle simple tasks so that the rest of your team can work on complex issues.
From our actual customer testimonials, we know that Knovvu Virtual Agent can save in average 5 FTE (full-time equivalent) agent costs.
Using Knovvu’s technology, Groupama developed GUPI, the virtual agent, to serve customers around the clock.
97%
Speech recognition accuracy rate
24%
of customer issues solved by GUPI
550+
hours/monthly of representative time saved
“Not only for our customers but also for our partners [brokers], we want to be accessible 24/7 and be able to respond to their inquiries fast. With the virtual agent GUPI, we are improving the experience of our whole ecosystem.”
Chief Technology Officer, Groupama TR
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
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Tasks like creating scenarios, designing forms and reporting can be executed faster.
We are proud of our market leading AI-based intent recognition accuracy rate of >97%.
SR, TTS, NLU, orchestrator and design studio. All in a single solution. No need for 3rd party involvement.
Smart conversations and complex business flows can easily be designed with drag & drop.
Knovvu Virtual Agents come with pre-built and ready-to-go integrations for different industry verticals.
English, French, Turkish, Latvian, Russian, Spanish, Dutch, German, Urdu, Arabic, and Italian.
Bot Conversations
Managed Monthly
Customers in
20 Countries
Speech Recognition
Accuracy Rate
In-house Developed
Technology
Project
Delivery Rate
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
