KNOVVU WORKFORCE MANAGEMENT

Optimize your Workforce with the Power of AI

Make life easier for you and your agents, unlock their potential with the full benefit of AI-powered automation.

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BENEFITS
  • Higher Efficiency

    Capacity planning efficiency and productivity increase by double digits after WFM implementation.

  • Streamlined Operations

    Simplify time-consuming tasks like managing schedules, breaks, absence and leave requests in one place

  • Improved Employee Experience

    Self-service features help employees manage their work type and hours for a better work-life balance.

OUR CUSTOMERS

Global Brands Trusting Knovvu Technologies

PRODUCT

Knovvu WFM

Knovvu WFM software streamlines work processes, it helps employees plan their time effectively, track projects, and collaborate easily. With features like task assignment and progress monitoring, it enhances team productivity and simplifies workflows, all through a user-friendly interface that encourages communication among team members.

WHY KNOVVU?
Knovvu WFM Features
  • Forecasting

    Tasks like forecasting future trends and applying corrections can be done with a single click in Knovvu WFM.

  • Capacity Management

    Knovvu WFM’s simulator ensures accurate capacity calculations across all environments, including omni-channel.

  • Realtime Capacity Monitor

    The AI analytics module offers real-time, pre-built integrations for various industry verticals, ensuring quick deployment.

  • Planning

    Schedules are automatically planned in one click, with adjustments made for up to 3,000 employees in 2 minutes!

  • Skills management

    The skills management module ensures 100% skill-compliant planning and enables effective gap analyses.

  • Time Registration

    Flexible, accurate time recording is enabled by the Time Registration function, with payroll data submitted automatically.

KEY FIGURES

  • 40M

    Bot Conversations
    Managed Monthly

  • 550+

    Customers in
    20 Countries

  • >97%

    Speech Recognition
    Accuracy Rate

  • 100%

    In-house Developed
    Technology

  • 100%

    Project
    Delivery Rate

 
 
 
 
 
 
FOR MORE

Keep Exploring

  • Knovvu Real-Time
    Guidance
  • Knovvu AQM
    Datasheet
  • Better Serve Customers from Home - E-book

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience

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