We can deploy same product on-prem and on cloud (cloud-agnostic), we provide query design with no coding requirements and agents can benefit our self-practice module.
| FEATURES |
|
|
|---|---|---|
| Trend Analysis |  |
|
| Sentiment Analysis | |
|
| Artificial Intelligence | |
|
| Topic Creation | |
|
| Summarization | |
|
| Real-Time Assist | |
|
| Agent Evaluation | |
|
| Automatic Evaluation | |
|
| Quality Assessment | |
|
| Reporting | |
|
| Non-First Call Resolution Identification | |
|
| Redaction | |
|
| Coaching | |
|
| Self-Practice Module | |
 |
| Entity Detection | |
|
“Using Agent Performance Analytics, supervisors were able to monitor and analyze sales conversations and provide feedback to agents effectively. The technology helped detect possible customer complaints in advance and enabled responsible teams to respond proactively.”
ING TÜRKİYEKnovvu Analytics collects 100% of customer interaction data at customer service channels and converts it into analyzable information for decision-makers. The solution provides critical and actionable insights to understand customers better and improve their experiences. With advanced quality management tools, Knovvu Analytics helps supervisors objectively score and improve agent performance with tangible feedback.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
See How It Works 