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SESTEK 2023 Snapshot
As we welcome 2024, we want to take a moment to reflect on some of our progress in 2023.
Each achievement is a testament to our team's dedication, hard work, and resilience.
Ready for more milestones, innovations, and successes in the coming year.
Applied AI to Accelerate Impact
In this webinar, Opus Research and SESTEK discuss how customer service organizations should evaluate and understand AI and LLMs to ensure their strategies align with business objectives and operational improvements. Some key takeaways were:
- Always analyze what you automate. It's a never-ending story.
- Employee and customer acceptance must be embraced.
- Diversify tech solutions; don't invest all on ready-to-use LLMs.
Click here to watch the recording of webinar.
Click here to download the report by Opus Research, which was discussed in this webinar.
Calculate Estimate Savings with This Tool
Our new savings tool automatically calculates your estimated cost savings when you integrate one of SESTEK's conversational technologies into your contact center. By filling in the necessary fields according to your current call center metrics, you may see the estimated monthly and yearly savings.
Try our calculator for these solutions now: Knovvu Analytics, Knovvu Biometrics, Knovvu Virtual Agent, Knovvu AQM and Knovvu Conversational IVR.
Immigration Office Empowers Multilingual Call Center With AI
The Directorate of Immigration Management improved caller experience by presenting speech-enabled IVR navigation in 7 different languages, with a +85% menu navigation accuracy rate by using AI-powered conversational technologies by SESTEK.
Read the success story here.
Our New Solution: The Virtual Translator
Imagine a solution where callers can express their needs in their natural language, and agents can -in real-time- listen and reply in their language. This product breaks down language barriers in multilingual call centers.
Click here to watch the video shows how it works.
Click here for the product page.
