Channel Sales and Customer Success Manager

Overview

We are seeking a Channel Sales and Customer Success Manager based in Malaysia to drive our growth in the region. This dual-role position requires someone who thrives in a dynamic environment, can foster strategic partnerships, has no restrictions on traveling between countries and is committed to delivering exceptional value to our customers.

 

Who we are:

At Sestek, we are at the forefront of AI-powered contact center solutions, combining a legacy of nearly 25 years of innovation with the strength and resources of one of the leading tech companies in the MENA region. As a company founded by a visionary professor and driven by a passion for research and development, our engineers continue to set the industry standard with patented technologies. We take pride in the strength of our products and believe in empowering our people to shape the future of customer experiences.

 

What we expect:

Channel Sales Responsibilities:

• Develop and execute a territory strategy to rapidly expand the pipeline and achieve quarterly and annual growth targets.
• Build and nurture long-term strategic relationships with channel partners and their enterprise customers.
• Collaborate with internal teams (Sales, Marketing, SEs) to create demand generation programs and drive net new pipeline.
• Provide accurate forecasting, support pricing discussions, and advance pipeline opportunities in collaboration with the sales leadership team.
• Stay up to date with industry trends and competitors to maintain a competitive edge.

 

Customer Success Responsibilities:

• Develop and implement customer success strategies to ensure high levels of satisfaction, retention, and growth.
• Act as a trusted advisor and escalation point for key accounts, ensuring seamless onboarding, adoption, and value realization.
• Monitor account health, identify risks, and implement strategies to mitigate churn.
• Collaborate with Sales, Product, and Professional Services teams to deliver a cohesive customer experience.
• Use customer data and feedback to inform strategies and optimize performance.

 

Who we are looking for:

• 8+ years’ experience in Channel Sales, Customer Success, or related fields, preferably in SaaS or technology-driven environments.
• Proven track record of driving revenue growth and customer satisfaction while managing strategic partnerships.
• Exceptional leadership, problem-solving, and interpersonal skills with a customer-centric mindset.
• Bachelor’s degree in Business, Management, or a related field; advanced degrees or equivalent experience are a plus.

 

What we can offer you:

• The opportunity to work on cutting-edge AI-powered technologies that redefine customer engagement.
• A culture of collaboration and excellence where your ideas can shape the future.
• Continuous learning opportunities through mentorship, training, and access to industry-leading research.
• A supportive workplace that values diversity and flexibility for personal and professional growth.

 

If you’re ready to join a company with a legacy of innovation and a bold vision for the future, apply now and be part of our journey to transform customer experiences!

 

At Sestek, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.

If you would like to know more about our culture, please feel free to visit our LinkedIn Page.