At SESTEK, we prioritize the highest standards of compliance, quality and security to ensure the trust and confidence of our clients.
As the leading provider of conversational technologies, we acknowledge the significance of protecting sensitive data and adhering to industry regulations. By following top-tier standards, employing advanced security functionalities, and conducting thorough audits across our applications, systems, and networks, we guarantee the ongoing safeguarding of your data.
SESTEK's commitment to security and data privacy extends to thorough assessments and ongoing compliance with GDPR, HIPAA, and regulations. SESTEK holds ISO 27001, ISO 9001, and SOC2 Type 2 certifications and undergoes annual audits performed by accredited independent third-party auditors.
We prioritize data protection with state-of-the-art security monitoring tools and controls.
Our dedication to delivering top-notch services is evident through SOC2 Type 2 engagements, which showcase our internal and external controls. Aligned with the AICPA's Trust Services Principles, we exceed rigorous standards, ensuring robust information security.
We ensure compliance with ISO 27001, establishing an efficient Information Management standard. As internationally recognized, it applies controls across Security Policy, Organization, Asset Management, Human Resources, and more.
We proudly maintain ISO 9001 certification, underscoring our commitment to quality management. We continuously improve processes, ensuring customer satisfaction and delivering products and services that meet the highest standards.
We strictly adhere to HIPAA requirements for our clients in the healthcare sector, demonstrating utmost diligence and sensitivity in managing and protecting health data.
We emphasize compliance with data protection laws globally, tailoring our approach to each customer's location. In addition to adhering to GDPR and other regulations, we actively pioneer solutions in this domain.
Our AI is grounded in ethics and human rights, with zero tolerance for discrimination. We prioritize data protection and ethical use. Our algorithms minimize bias, reflecting our respect for customers and users.
Advanced security technologies for both cloud and on-prem infrastructures.
With encryption and constant monitoring, we ensure data integrity and confidentiality.
Routine tests performed by industry experts to identify and fix vulnerabilities.
Privacy is prioritized and embedded into design processes and business practices.
We have systematic risk identification, analysis, and mitigation processes established.
With 3rd party partnerships, we enhance proactive monitoring and incident response capabilities.
Request a demo today to discover how our conversational solutions can improve your agent and customer experience.
Conversational AI and Analytics solutions empower financial institutions to deliver a vast range of self-service capabilities and exceptional customer experiences while ensuring full compliance with industry regulations.
Conversational AI deployed on website or IVR channel can solve 1 out of 4 customer inquiries without the need of live agents.
Voice Biometrics can authorize customers using their voice and decrease the duration of authorization-required calls by 10%.
Interaction analytics can help improve customer experience and agent performance simultaneously by providing actionable insights for decision-makers.
Our enterprise-level Knovvu Virtual Agent solution is supported by over 90% intent recognition accuracy and GenAI features. This represents a hybrid approach that financial institutions can trust for automation when serving customers 24/7.
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Knovvu Analytics solution monitors and analyzes all customer interactions and ensures full compliance with every customer service channel, both voice and text. Our market-leading 97% speech recognition accuracy represents the backbone for this product.
Learn moreMonitor 100% of agent interactions, evaluate performance with objectiveness and provide them with actionable feedback with our Knovvu AQM product. Assist agents in real time before misunderstandings or lack of information turn into frustrated customers and longer AHTs.
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Conversational AI, Analytics, and Voice Biometrics technologies can be used to increase automation and personalization while helping to reduce the cost of serving customers for financial institutions.
Voice biometrics and real-time guidance solutions can help agents identify customers with confidence and serve them seamlessly.
Conversational analytics, powered by AI, presents insights into the customer's main reason for contact. This enables effective interactions regardless of service channel.
AI-augmented agents have access to the right information at the right time, while speech recognition tech ensures full regulatory compliance.
Enabling customers execute banking transactions 24/7 without the need of live assistance has significant impact on customer experience and operational efficiency. Distribution of customer service around-the-clock is advantageous for both customers and agents.
Banking bots can be deployed in multiple service channels to provide the same level of service quality to customers. Whether it is a WhatsApp chat or mobile application interface, customers are presented with a consistent, improved experience.
Agent time is the most valuable asset in customer service. Banking bots helping customers for simple transactions save this valuable asset. Repetitive, daily tasks are automated while agents can work on solving more complex issues for customers.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.
