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This pandemic has completely changed our way of doing business and reminded us once again: Customers continue to demand the highest quality service no matter what.
Companies acting with this awareness continued to make a difference during this period. Despite shutdowns, limited working hours, and increasing customer demands, they were able to provide uninterrupted services to their customers through alternative channels.
Among the most important alternative channels, is Contact Centers and with our guest speaker Metin Tarakçı, CEO of Webhelp Turkey and Jordan, we are seeking answers to the following questions:
- What should we expect for customers and customer services in the new normal?
- What changes can there be in customer behavior?
- How should call centers be prepared for the new normal?
Presenters:
Metin Tarakçı – CEO, Webhelp Turkey & Jordan
Serdar Karadayı – General Manager, Sestek
