Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.
Deepfake fraud is evolving, and traditional security measures are no longer enough. Explore why this threat is growing and how SESTEK’s cutting-edge technology and R&D efforts provide a stronger defense against AI-generated attacks.
Discover how SESTEK’s flexible AI integration and deployment options can enhance your contact center’s performance. Leverage our proprietary solutions and third-party AI capabilities to drive innovation, efficiency, and data security for your business.
Voice recognition is transforming cybersecurity with secure, user-friendly solutions. To maximize its potential, we must address risks and combine it with other security measures, evolving with the digital landscape for a safer future.
Efficiency-driven tech in contact centers is delivering advantages to businesses. Global technology company SESTEK has introduced a new solution that automates workforce management (WFM) processes, enhancing operational efficiency in contact centers.
In this blog post, we explore how virtual agents are revolutionizing self-service operations by discussing what they are, how they work, the different types, and key use cases.
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Discover how analyzing customer conversations with Advanced Sentiment Analysis tools can elevate your customer and employee experience by providing deep insights and strategies to improve performance.
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Introducing SESTEK's Speech Recognition Accuracy Test 2024 – Arabic Edition, where SESTEK is benchmarked against leading SR providers. This test highlights SESTEK's superior performance and reliability in Arabic speech recognition.
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Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
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Understanding customer interactions is crucial, but real progress comes from grasping their thoughts and emotions in real-time. In this article, we'll explore Sentiment Analysis: its definition, operations, and five key benefits.
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As we are wrapping up Q1, we want to take a step back and give you a snapshot of what differentiates us from the rest of the market. We are a unique R&D center; we are proud of our teams and we are proud of the products. Here is a brief summary of why.
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At SESTEK, we recognize industry challenges. Our CEO highlights our AI-powered solutions under the Knovvu product suite, which seamlessly transitions between on-premises and cloud. Click for further insights.
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Discover our 2024 Speech Recognition Accuracy Test, which SESTEK has been benchmarked against major SR vendors.
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In this article you will explore the basics of speech analytics, including its definition, functionality, types, and primary use cases within call centers.
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