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A Guide to SESTEK’s Core Solutions and AI Options
In the fascinating landscape of all things artificial intelligence (AI), SESTEK proudly stands at the forefront, serving as a trusted guide for contact centers to navigate this dynamic field with confidence. Keep in mind: every AI journey is unique. Whether you are just starting out with AI or a seasoned explorer, we have got powerful proprietary AI solutions and flexible options to integrate with third-party generative AI, tailored to suit your specific needs. Let’s explore in more detail what SESTEK can do for you.
Capabilities That Rely on Third-Party Generative AI Solutions
While our proprietary AI solutions are gold in their own rights, we also embrace third-party Large Language Models (LLMs) like OpenAI, Azure OpenAI, and Small Language Models (SLMs) such as Meta's Llama and Microsoft's Phi. This opens up vast opportunities for our clients to tap into the wealth of AI innovations that these external partners have to offer. Let’s explore how SESTEK’s community can benefit from our flexible, thoughtfully designed third-party AI options:
- Expanded Categorization: We offer the option to leverage third-party generative AI solutions for automatic category creation.
- The Art of Summarization: We harmonize robust third-party generative AI models with SESTEK’s proprietary technology for advanced automated summarization.
- Inquisitive Insights: Using our solutions, our clients can initiate precise queries and generate meaningful interpretations directly from their interactions.
- Safeguarding Privacy: We extend our advanced redaction capabilities to mask personally identifiable information when data gets sent to a third-party generative AI service.
Options For Deploying Third-Party Generative AI Solutions
To accommodate different preferences and policies, SESTEK offers three flexible deployment models in line with our third-party generative AI options:
- Public Large Language Models (LLM) Integration: Leverage advanced external AI technologies with minimal setup and infrastructure costs.
- SESTEK-Hosted LLMs: Enjoy the benefits of these models without compromising data security with our specifically tailored LLM hosting option.
- On-Premises LLMs: Maintain absolute control over your data by hosting these models within your environment.
Whichever option you choose—public LLMs, SESTEK-hosted LLMs, or on-premises—we are dedicated to supporting your goals and driving your success.
Capabilities Powered by SESTEK’s Proprietary AI
At SESTEK, our proprietary AI capabilities are as good as AI gets. We have the perfect blend of human intellect and technological precision to tap into the remarkable capabilities of AI tailored to your needs.
- Accurate Speech Recognition: Our proprietary speech recognition technology scores a whopping 97% accuracy, often surpassing human comprehension.
- Emotional Sensitivity: Our acoustics and emotion detection capabilities give a thorough understanding of the emotional quotient, often overlooked by competitors.
- Advanced Sentiment Analysis: Our advanced sentiment analysis capability offers a nuanced analysis of emotions and attitudes throughout the conversation with our impeccable natural language processing (NLP) algorithms.
- Topic OnSpot: Using our AI technology, client interactions can be categorized automatically, both historically and going forward, without the need for guidance on categories.
- Safe and Secure: We extend our AI capabilities to data security, incorporating advanced redaction capabilities to protect sensitive information while still allowing for meaningful analysis.
Capabilities That Do Not Rely On AI: SESTEK's Standalone Strength
Who doesn’t love a stand-alone powerhouse of efficiency? There might be instances where AI may not be feasible for you due to compliance, absence of an AI policy, or other reasons. SESTEK’s solutions perform independently of external or internal AI, so you can achieve your goals on your own terms. For organizations not ready to embrace AI yet, here's how SESTEK can bolster efficiency without relying on any external or internal AI:
- Decoding Conversations: Using our Conversational Analytics solution, we will help you turn countless text, video, or voice-based interactions into invaluable insights about your business performance.
- Empowering Analytics: SESTEK's no-code category building feature is a game-changer when it comes to easy customization. You will spend less time juggling technical complexities and more time gaining speedy access to critical data.
- Embracing Challenges: Our Root Cause Analysis tools empower you to tackle performance issues and streamline operations.
- Driving Quality: With our Automated Quality Management module, our data-driven, AI-free approach empowers continuous improvement and ramps up satisfaction levels.
- Nurture Talent: Within our custom Agent Training module, real customer interactions are used to spur skill development and confidence in your agents.
- Data Driven Decisions: Our dashboards offer a robust, data-driven approach to tracking key interaction metrics, refining training strategies, and much more!
- Stay Ahead with SESTEK’s Proactive Email Alerts: SESTEK’s email alerts help you stay proactive and responsive to potential issues promptly.
- Seamless Integration: With our built-in integrations that seamlessly connect with varied systems and tools, optimize processes and improve service delivery even in the absence of external AI solutions.
Empowering Your Success with SESTEK
At SESTEK, we align with your vision and provide robust solutions designed to enhance your operations and deliver real business value. Whether you begin with our core technologies without AI or choose to integrate AI capabilities later, we help you stay ahead of the competition. Step into the future with us through a synergistic, AI-driven partnership. Together, we will create a path to lasting innovation and success.
Author: Muhammed Yüşen, Presales Engineer, SESTEK
