Discover how conversational AI can enhance call center ROI by improving customer experience and operational efficiency, featuring real-life examples from successful projects.
AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores the importance of balancing AI with human collaboration to address these challenges and achieve maximum efficiency.
Discover how SESTEK’s Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.
Find out how real-time technologies backed by agentic AI help contact centers move faster, stay ahead of problems, and boost performance.
Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.
Discover our 2024 Speech Recognition Accuracy Test, which SESTEK has been benchmarked against major SR vendors.
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In this article you will explore the basics of speech analytics, including its definition, functionality, types, and primary use cases within call centers.
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In a world where every conversation is a valuable touchpoint, understanding the dynamics of communication is paramount for businesses aiming to stay ahead. Our latest e-book brightens the transformative trends shaping the conversation analytics landscape.
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Every year, Gartner highlights essential trends, and it's that time again. This year, we'll look into ten trends that are more than just new – they're practical ways to assist businesses in the age of artificial intelligence.
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In the realm of artificial intelligence, deepfake technology has rapidly evolved and captured the attention of consumers and businesses worldwide. In this article, you will read more about deepfake and voice cloning and what It means for businesses.
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As we welcome 2024, we want to take a moment to reflect on some of our progress in 2023.
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In this article, we'll dive into large language models, exploring their key advantages, potential issues that might arise when relying solely on them for customer service, and practical solutions to maximize their effectiveness.
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Join the transformative journey with Knovvu Analytics & AQM, your 24/7 ally in unlocking BPO success. SESTEK’s problem-solving wizards provide real-time insights. No more guesswork—offers practical tips, turning real interactions into valuable learning ex
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We eagerly took on the challenge of comparing ourselves with OpenAI, a standout competitor known for its recent strides in the dynamic field of generative AI.
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