Voice recognition is transforming cybersecurity with secure, user-friendly solutions. To maximize its potential, we must address risks and combine it with other security measures, evolving with the digital landscape for a safer future.
Efficiency-driven tech in contact centers is delivering advantages to businesses. Global technology company SESTEK has introduced a new solution that automates workforce management (WFM) processes, enhancing operational efficiency in contact centers.
In this blog post, we will examine how integrating neuropsychology into product management influences innovation and enhances user experience.
Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
Understanding customer interactions is crucial, but real progress comes from grasping their thoughts and emotions in real-time. In this article, we'll explore Sentiment Analysis: its definition, operations, and five key benefits.
Latest partnership is expected to pave the way for new opportunities within the public and services sectors
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Searching for the right call center quality management software can be daunting. With numerous options claiming to be the best, it's hard to determine which one truly fits your needs.
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SESTEK, a global technology company specializing in conversational solutions, today announced that its Voice Biometrics solution is compliant with key Avaya Aura® solutions, authenticating callers within seconds using a state-of-the-art deep neural networ
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92% of US customers form their impression of a company based on its call center experience. And if that experience is negative, 63% of consumers will stop using that company's products.
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ChatGPT has revolutionized the way people interact with technology. It has brought about a new era of personalized and natural language communication.
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Speech Recognition (SR), also known as Automatic Speech Recognition (ASR), is a system for processing received sounds with hardware-based techniques and software and converting the sound to text.
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With 90% intent recognition accuracy, AXA Bot, a chatbot that utilizes Sestek's Conversational AI technology, understood customer requests and served 9/10 customers without connecting them to live agents.
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We chatted with ChatGPT about automation, call center efficiency and the insurance industry. Here are its answers.
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Here are the top ten trends that we believe will greatly impact our technology decisions in this year.
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